Consumer Defense

Consumer issues big and small

PLDT, just like the government

Tue, 11/20/2007 - 00:00

In his Inquirer column the other Sunday Randy David likened our country to a Philippine Air Lines aircraft. He wrote: “Our country is an aircraft, and its name is Philippine Air Lines. We are its patient passengers. This plane is long–delayed for a host of reasons – a bomb threat from nowhere, a malfunctioning engine that has seen better days, chaotic procedures, and a crew that is too timid and too uncaring to explain the situation to the passengers.”

The gall of PLDT

Tue, 11/20/2007 - 00:00

Several years ago, Philippine Long Distance Company mailed to its subscribers a flyer announcing the launch of the EasyPay Scheme, which allowed a subscriber to pay his phone bill at an accredited bank near the subscriber’s place. The flyer said “You don’t have to go out of your way…there’s less hassle. Fast, easy, and assured phone bill payments. Only with PLDT EasyPay.”

PLDT's cavalier attitude

Tue, 11/20/2007 - 00:00

My last column “Woeful State of Telecommunications” in which I chided Destiny, Inc., the Internet server, the National Telecommunications Commission, and the Philippine Long Distance Telephone Company, drew quick response. The day after the column appeared, NTC arranged a meeting between Destiny and me. At the meeting, the Destiny Customer Care Manager committed to personally take care of my Internet problem. There has not been any serious interruption of service since then.

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