Consumer issues big and small
In his Inquirer column the other Sunday Randy David likened our country to a Philippine Air Lines aircraft. He wrote: “Our country is an aircraft, and its name is Philippine Air Lines. We are its patient passengers. This plane is long–delayed for a host of reasons – a bomb threat from nowhere, a malfunctioning engine that has seen better days, chaotic procedures, and a crew that is too timid and too uncaring to explain the situation to the passengers.”
Several years ago, Philippine Long Distance Company mailed to its subscribers a flyer announcing the launch of the EasyPay Scheme, which allowed a subscriber to pay his phone bill at an accredited bank near the subscriber’s place. The flyer said “You don’t have to go out of your way…there’s less hassle. Fast, easy, and assured phone bill payments. Only with PLDT EasyPay.”
My last column “Woeful State of Telecommunications” in which I chided Destiny, Inc., the Internet server, the National Telecommunications Commission, and the Philippine Long Distance Telephone Company, drew quick response. The day after the column appeared, NTC arranged a meeting between Destiny and me. At the meeting, the Destiny Customer Care Manager committed to personally take care of my Internet problem. There has not been any serious interruption of service since then.
PLDT is the one giant company in the Philippines which doesn’t list any of its numbers in the telephone directory. I think I know why: if it did it would be besieged by millions of calls.
Now here is the irony – PLDT happens to be the country’s biggest phone company.
Here is an account of my latest experience, in 10 numbered paragraphs:
by Alan Robles
"Can you assist?", reads the subject head of the email. It's from an African bank official who's looking for a partner to help him hide a fortune that's being hunted down by investigators. If you're willing to allow your account to be used, he'll immediately transfer the loot to your name.